Field officers, technicians or technical supervisors from carriers, contractors or other service providers may apply the skills and knowledge in this unit.

This unit may be applied to domestic, commercial or industrial installations. Communications applications include digital and analog, telephony, data, video, digital broadcasting, computer networks, local area networks (LAN), wide area networks (WAN) and multimedia.

ELEMENT

PERFORMANCE CRITERIA

1. Inform client of system functions and capacities

1.1. Provide client with cables and systems information

1.2. Demonstrate physical installation and answer client queries on system functions

1.3. Confirm variations to specifications with client

2. Hand over records and documentation

2.1. Update documentation and plans

2.2. Present complete and orderly records and system documentation to client

2.3. Adhere to all relevant company policies and relevant legislation, codes, regulations and standards

3. Complete contract documentation

3.1. Provide guarantees to client in the required format where work is subject to guarantee

3.2. Present invoices to client to complete contractual arrangements

3.3. Obtain client's sign off to confirm acceptance of cabling work completed where required

3.4. Advise the client of opportunities for system upgrades, additional services and training where appropriate

Required skills

computer skills for communicating and data entry if required

communication skills to:

liaise with customers to ensure requirements are known and can be met within timeframes

demonstrate processes

literacy skills to interpret technical specifications and related documentation

numeracy skills to make calculations, where necessary, to account for variations in costs and quantities

planning and organisation skills to make site access and client meeting arrangements

technical skills to operate and configure equipment

Required knowledge

cabling types, connectors and cabling structures

overview knowledge of customer premise equipment

typical performance parameters and typical faults that may be encountered in customer equipment

various test equipment types suitable for tests to be made

warranty information for equipment supplied and contractor work guarantees

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

demonstrate and explain system to the customer

document instructions on system, including maintenance

complete relevant documentation

respond to client requests.

Context of and specific resources for assessment

Assessment must ensure:

sites where system and equipment has been installed or upgraded

relevant regulatory and equipment documentation that impact on system and equipment installation activities.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate performing a hand over of systems and equipment

oral or written questioning to assess knowledge of equipment, cabling types, connectors and cabling structures

review of reports completed by the candidate outlining instructions provided to client including system functions..

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTCBL3049A Install systems and equipment on customer premises.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

building owner or agent

consultant

contract supervisor

direct customer.

Cables and systems may include:

LAN or WAN equipment

modems

private branch exchange (PBX)

related cabling and management systems

transmission equipment.

System functions may cover:

basic safety functions

operating procedures

patch layout

physical frame and point locations

services features and functions.

Documentation may be:

built variations

compliance sheets

paper or computer-based

plans

specifications

test results.

Records and system documentation may include:

cable records, such as:

cabinets

exchange cable

jumper cables

main distribution frame (MDF)

pillars

structured cable

system records and documentation such as:

access network equipment record exchange

customer equipment documentation

equipment records and documentation.

Relevant legislation, codes, regulations and standards include:

Australian Communications Industry Forum (ACIF) standards and codes

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

cabling security codes and regulations

Contract Law

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006

Trade Practices Act.

Unit sector

Telecommunications

Cabling

This unit contains employability skills.